Exotic Automation & Supply

Parker.com online transactions supplemental terms and conditions
Some products offered through www.parker.com may be fulfilled by our distribution partners. Our distribution partners shipping and delivery terms and conditions may differ from those offered by Parker. When ordering a product sold by a distribution partner, you should check their terms and conditions for details on shipping and delivery. Parker is an agent of our distribution partner for the sole and express purpose of promoting the products and receiving funds as payment for their products sold through www.parker.com, and transmitting those funds to the distribution partner. Parker's receipt of funds on behalf of a distribution partner is equal to receipt of the funds directly by the distribution partner. When you make a payment to Parker for a distribution partner product, you have fulfilled your payment obligations and your debt due to the distribution partner extinguishes upon receipt by Parker.

You should contact the distribution partner directly via the contact information provided for any inquiries or customer service issues related to their products, such as returns, and Parker regarding product  warranty issues. As payment agent, Parker will refund any money to you for returns of the distributor partner's products via the payment method used to purchase the product, after we receive notice from the distributor partner that you have returned products to them in accordance with their return policy.

Parker reserves the right to refuse or cancel any orders placed for products which the sale or use of such product in your state or jurisdiction is restricted or prohibited.

Pricing errors may occur on www.parker.com from time to time, on items sold by Parker, or items sold by a distribution partner on www.parker.com. Parker attempts to correct all pricing errors as soon as they are discovered, or as soon as Parker receives notice of an error. Parker reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Parker. Any payments you make to Parker for orders that are cancelled due to pricing errors will be refunded.

DISTRIBUTOR SALES TERMS & CONDITIONS
We hereby certify that these goods were produced in compliance with all applicable requirements of sections 6, 7 and 12 of the Fair Labor Standards Act as amended and of regulations and orders of the United States Department of Labor issued under section 14 thereof. No returns will be accepted without a return authorization number. A charge of 1% per month of the unpaid balance will be made on all delinquent accounts. By acceptance of the goods identified above, customer grants seller security interest therein until payment is therefore made in full. Exotic Automation & Supply packages it’s products to insure they arrive undamaged. Should you receive a product damaged by the freight carrier, please notify carrier immediately. All claims must be reported to Exotic Automation & Supply within 48 hours.
Order Cancellation:
• Many orders ship within the same day they were received. 
• Please call Customer support (248-477-2122) immediately if you need to change or cancel your order. 
• We will make every effort to change or cancel your order before it ships. 
• If we were unable to change or cancel your order before it ships it will be subject to the conditions of this return policy. 
• We will confirm all change and cancellation requests submitted to us, whether successful or not, via email or phone. 
DISTRIBUTOR RETURNS POLICY
Exotic Automation Hassle Free Return Policy 
We want you to be completely satisfied with your purchase.  For products purchased online through Parker Hannifin e-commerce Program, we will accept returned product with no restocking fee within thirty (30) days of receipt subject to the terms below. Product older than thirty (30) days will be subject to a 20% restock charge. Note: Specials and cut/configured items such as hose assemblies, cut hose lengths, cylinders, assemblies, valve stacks, electronic/electric components and cut plastics are non-returnable unless return is due to an error at Exotic.


DISTRIBUTOR RETURNS INSTRUCTIONS FORMS
To submit a Return Request: 
• Please email Exotic Automation at CustomerSupport@erpc.com to obtain Return Authorization Form.   
• Include your purchase order number or the Exotic Automation order number in the email along with a brief explanation on why you would like to return the material. 
• Within 24 hours you should receive a Return Authorization form from our Customer Support team.   

Return Material: 
• Include a copy of the Return Authorization form with the merchandise when you send it back.   
• Returns must be in original packaging or condition.   
• Please package the material in a manner that will protect it from damage in transit. 
• Material that is not in its original condition may be subject to a restocking fee or deemed non-returnable. 

Return Shipping Costs: 
• Return shipping costs are the responsibility of the customer except in the case of defective material.   
• We recommend you use a traceable shipping method such as UPS or FedEx.  Always retain a record of the tracking number(s).   
• Lost packages and freight claims are the responsibility of the customer. 

Credit: 
• Returned material is subject to inspection.  After material confirmation, credit will be issued within 7-10 days. 
• Credit will be issued in the same manner as the original payment method.   
• If material arrives back with damage due to inadequate packaging, we will not be able to issue credit for the product. 
• Material that is not in its original or unused condition may be subject to a restock charge or deemed non-returnable. 

Warranty Claims and Returns: 
• Products are under warranty from Parker Hannifin for (1 Year) from purchase. 
• Defective products will be replaced or credited based upon customer requirements. 
• To file a warranty claim, please send an email to CustomerSupport@erpc.com.  Please provide your Purchase Order Number or the Exotic Automation Order Number and a detailed explanation of your warranty concern. 
• You will receive a phone call or email from our Customer Support team to discuss your situation or provide return instructions based upon the specific warranty issue. 
DISTRIBUTOR SHIPPING POLICY
Stock Items:
Stock items usually ship within 24 hours of receipt of order. Express orders are sent same day if order is received by 3:00pm EST.
Terms:
FCA (Prepaid from Exotic Automation & Supply’s facility)
Back Orders:
It the items you have selected are currently not in stock we will give you an expected shipping time at checkout or by follow-up email. 
Multiple Shipments:
The merchandise you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged. You will be charged for each shipment separately when it ships. The total charges for all the shipments will equal the total for the entire order. 
P.O. Boxes:
Orders cannot be sent to a P.O. Box. Orders must be sent to a street address.
Shipping to Multiple Addresses:
We cannot ship to multiple addresses. 
Carriers:
We use 3 different carriers to make sure your items arrive to you on time:
UPS Ground
UPS Next Day Air
FedEx
Items with restrictions on air shipping: Restricted items include aerosols, pressurized spray cans and alcohol-based products. Due to air transportation restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.